Custom Apparel Process

1. Review Timeless Masterpiece Custom Apparel Process

Before submitting your order details, please carefully review our Custom Apparel Process. This outlines all key stages: Design, Approval, Production, and Shipping to ensure transparency, accuracy, and a smooth experience for us and your group.

2. Design Consultations

Need help with coming up with an idea for yourself or your line? We do not offer freestyle design services, but we’re happy to collaborate with you to draft your vision through a consultation.

If you or your group would like for us to brainstorm or come up with artwork ideas it will be required for you to schedule a consultation.
A consultation fee applies and are non-refundable.
You will be issued a gift card to be used to apply the consultation costs towards any payment of your choice.
Consultations do not include custom artwork or design layouts but help us understand your style and needs and allows us to collaborate together to come up with an unique idea for your project.
Click to schedule a consultation.

3. Submit Your Inquiry (REQUIRED)

Select the appropriate inquiry form to submit your inquiry. Please provide as much information as possible to help us understand your vision. Click to submit an inquiry.

It is required for you to provide a rough sketch of your design before we review your inquiry. We will not process your inquiry without the following item.

4. Quote Review & Response

Once we receive your inquiry, we’ll review the information submitted. Our team typically takes 3–5 business days (Monday–Friday) to prepare a custom quote for you that will be sent through our customer portal system.

Quotes will not be provided during consultations. Quotes are non-negotiable.

Please note: During peak seasons like Homecoming, Crossing Season, Spring Graduation Season, and Summer Vending Periods, this timeframe may be extended.

5. Receiving Your Quote

Your personalized quote will include:

A contract that is required for you to sign prior to providing any services or products (mockups, initial design layouts, and/or custom artwork)
Pricing based on the details you provided
Payment deadlines
Any important notes about your order

6. Mockup & Design Process

We do not provide any mockups or design layouts without payment.
Purchasing an initial mockup design is required to approve prior to issuing any payment links.
Your initial mockup will be completed within 3–7 business days, depending on workload and design complexity.
The initial mockup fee only covers one initial design layout.
Mockup fees vary depending on the item and complexity of the design.
If your design layout requires any custom artwork, you will be responsible to pay for the mockup fee and custom artwork fees.
Your mockup design includes up to 3 edits, any edits requested outside of the following will incur additional charges.

7. Payment Options & Design Process

Split Payment Option

If your order is placed at least 90 days before your project receivable date, a split payment option is available.

Initial Deposit: Required from each group member to begin the design process.
Design Layouts: Will be created only for individuals who have submitted their deposit.
A design layout document will be sent to the group contact for approval before final payments are collected.
Production will not begin until all final payments are received.

Full Payment Option

If your order is placed less than 90 days before the project end date, full payment is required upfront.

Full Payment: Required from each group member to begin the design process.
Design Layouts: Will be created for each person who has submitted full payment.
A design layout document will be sent to the group contact for approval before items enter into production.

8. Approval Process

Once initial design layout and/or group design layouts are created, the group contact will be responsible for reviewing and approving the design layouts.

A layout file will be provided for approval along with an Approval Questionnaire.
All submitted group information (e.g., names, sizes, design notes) will be documented in the Notes Tab for reference.

It is the group contact responsibility:

Review the design layout and submit the questionnaire
Collaborate with group members to confirm all information is correct.
Approve the layout or communicate any needed revisions timely.

Please note: Production will not begin until approval is received. Delays in approval may affect delivery timelines.

9. Production Process

Once approval is confirmed, we will begin the production phase. A detailed Tech Pack will be created, including:

Finalized and approved layouts
Digitized artwork or embroidery files

We will coordinate directly with our international manufacturer on behalf of the customer.

Please note:

We do not disclose the identity of our manufacturing partners.
We do not allow direct shipping from the manufacturer to the customer to ensure quality control and consistency.

We will provide status updates at key production milestones:

Items have entered production
Production has been completed and ern route to us from the manufacturer.
Items have been received by us and are being prepared for final shipment.
Any updates will be communicated directly to the group contact who coordinated the order.

10. Shipping Process

We offer two shipping options for custom apparel orders: Single Address Shipping and Individual Shipping. Each option has its own process for payment and information collection.

Single Address Shipping

The entire order is shipped to one designated location. Shipping selection will automatically be UPS (2 Day Air or Next Day) or Fedex (2 Day or Standard Overnight) based on your address or zone. USPS (Any Shipping Options) or UPS (3 Day Select or Ground) is not an option for any custom order shipping options due to common delays.

Shipping Info Collection:
- Only the group contact will provide the shipping address.
- Group members do not need to submit any shipping details.
Payment Structure:
- If split payment is selected, shipping costs will be divided and added to the final payment stage.
- If paying in full, shipping will be included on one invoice sent to the group contact.
Rush Orders: All rush orders will automatically be shipped to a single address due to tight turnaround timelines.
All items will be labeled to help with distribution efforts amongst your group.

Individual Shipping

Each item is shipped directly to individual recipients. Based on your address or zone, each person will have the option to select if available: USPS (Priority Mail or Express) or UPS (3 Day Select, 2 Day Air, or UPS Next Day. USPS or UPS Ground is not an option for any custom order shipping options due to common delays and

Shipping Info Collection:
- Each group member will provide their own shipping details during the final payment link (if split payment).
- If paying in full, shipping information is collected at the time of full payment.
Payment Structure:
- If split payment is selected, individual shipping costs will be selected at the final payment stage.
- If paying in full, shipping will be selected on the final payment link.
Rush Orders: All rush orders will automatically be shipped to a single address due to tight turnaround timelines.

Shipping Cost & Tracking

Shipping costs are not included in quotes and must be paid separately, we do not cover shipping costs. Once your order ships, a tracking number will be provided via email so you can monitor the delivery status.

11. Share the Moment with Us

We’d love to see our visions come to life through you! While totally optional, feel free to tag us in your photos wearing your custom apparel. It means the world to see how each piece becomes part of your story and we’d love to share it with our community too!

Tag us: @TMGreeks on all social media platforms.