Custom Apparel Process

1. Review Timeless Masterpiece Custom Apparel Process

Before submitting your order details, please carefully review our Custom Apparel Process. This outlines all key stages: Design, Approval, Production, and Shipping to ensure transparency, accuracy, and a smooth experience for us and your group.

2. Design Consultations 

Need help with coming up with an idea for yourself or your line? We do not offer freestyle design services, but we’re happy to collaborate with you to draft your vision through a consultation.

  • If you or your group would like for us to brainstorm or come up with artwork ideas it will be required for you to schedule a consultation.
  • A consultation fee applies and are non-refundable.
  • You will be issued a gift card to be used to apply the consultation costs towards any payment of your choice. 
  • Consultations do not include custom artwork or design layouts but help us understand your style and needs and allows us to collaborate together to come up with an unique idea for your project.
  • Once your consultation is complete, you will be required to submit an inquiry form with your finalized concept. 
  • Click to schedule a consultation. 

3. Submit Your Inquiry (REQUIRED)

Select the appropriate inquiry form to submit your inquiry. Please provide as much information as possible to help us understand your vision. Click to submit an inquiry. 

It is required for you to provide a rough sketch of your design before we review your inquiry. We will not process your inquiry without the following item. CHATGPT renderings DO NOT qualify as a rough sketch 

4. Quote Review & Response

Once we receive your inquiry, we’ll review the information submitted. Our team typically takes 5-7 business days (Monday–Thursday) to prepare a custom quote for you that will be sent through our customer portal system. Quotes DO NOT include taxes or shipping costs. The following is determined during the payment link stage at checkout. We cannot provide estimate cost of taxes and shipping as the following varies based on several factors. 

Quotes will not be provided during consultations. Quotes are non-negotiable. 

Please note: During peak seasons like Homecoming, Crossing Season, Spring Graduation Season, and Summer Vending Periods, this timeframe may be extended.

5. Receiving Your Quote

Your personalized quote will include:

  • A contract that is required for you to sign prior to providing any services or products (mockups, initial design layouts, and/or custom artwork)
  • Pricing based on the details you provided
  • Payment deadlines
  • Any important notes about your order

6. Mockup & Design Process

  • We do not provide any mockups or design layouts without design fee payment.
  • Purchasing an initial mockup design is required to approve prior to issuing any payment links.  
  • Your initial mockup will be completed within 3–7 business days, depending on workload and design complexity.
  • The initial mockup fee only covers one color initial design layout. 
  • Mockup fees vary depending on the item and complexity of the design.
  • If your design layout requires any custom artwork, you will be responsible to pay for the design mockup and custom artwork fees.
  • Your mockup design includes up to 3 edits, any edits requested outside of the following will incur additional charges. 

7. Payment Options & Design Process

Split Payment Option

If your order is placed at least 90 days before your project receivable date, a split payment option is available.

  • Initial Deposit: Required from each group member to begin the design process. Deposit is due 14 days after the payment link is issued. NO EXCEPTIONS!
  • Final Payment is due 14 days after the deposit deadline. NO EXCEPTIONS!
  • Design Layouts: Will be created only for individuals who have submitted their deposit.
  • A design layout document will be sent to the group contact for approval before final payments are collected.
  • Production will not begin until all final payments are received.

Full Payment Option

If your order is placed less than 90 days before the project end date, full payment is required upfront.

  • Full Payment: Required from each group member to begin the design process. Full payment is due 14 days after the payment link is issued. NO EXCEPTIONS!
  • If eligible, you may pay in installments using Shop Pay at checkout. Shop pay determines eligibility.
  • Design Layouts: Will be created for each person who has submitted full payment.
  • A design layout document will be sent to the group contact for approval before items enter into production. 

8. Approval Process

Once initial design layout and/or group design layouts are created, the group contact will be responsible for reviewing and approving the design layouts.

  • A layout file will be provided for approval along with an Approval Questionnaire.
  • All submitted group information (e.g., names, sizes, design notes) will be documented in the Notes Tab for reference. The following information is updated manually by our team and requires 1-3 business days to update the information. Business days are Monday-Thursday. 

It is the group contact responsibility:

  • Review the design layout and submit the questionnaire
  • Collaborate with group members to confirm all information is correct.
  • Approve the layout or communicate any needed revisions timely.

Please note: Production will not begin until approval is received. Delays in approval may affect delivery timelines.

9. Production Process

Once approval is confirmed, we will begin the production phase. A detailed Tech Pack will be created, including:

  • Finalized and approved layouts
  • Digitized artwork or embroidery files

The tech pack will not be provided to the customer but is used to coordinate directly with our international manufacturer on behalf of the customer.

Please note:

  • We do not disclose the identity of our manufacturing partners.
  • We do not allow direct shipping from the manufacturer to the customer to ensure quality control and consistency.

    We will provide status updates at key production milestones:

    • Items have entered production
    • Production has been completed and en route to us from the manufacturer.
    • Items have been received by us and are being prepared for final shipment.
    • All updates will be communicated ONLY directly to the group contact who coordinated the order. 

    10. Shipping Process

    We offer two shipping options for custom apparel orders: Single Address Shipping and Individual Shipping. Each option has its own process for payment and information collection.

    Single Address Shipping

    The entire order is shipped to one designated location. Shipping selection will automatically be UPS (2 Day Air or Next Day) or Fedex (2 Day or Standard Overnight) based on your address or zone. USPS or UPS/Fedex Ground shipping options are not an option for any custom order shipping options due to common delays. 

    • Shipping Info Collection:

      • Only the group contact will provide the shipping address.
      • Group members do not need to submit any shipping details.
    • Payment Structure:
      • If split payment is selected, shipping costs will be divided and added to the final payment stage.
      • If paying in full, shipping will be included on one invoice sent to the group contact. 
    • All items will be labeled to help with distribution efforts amongst your group. 

    Individual Shipping

    Each item is shipped directly to individual recipients. Based on your address or zone, each person will have the option to select if available: USPS (Priority or Express), Fedex (3 Day, 2 Day or Standard Overnight) or UPS (3 Day Select, 2 Day Air, or UPS Next Day). USPS/UPS/ Fedex Ground is not an option for any custom order shipping options due to common delays.

    • Shipping Info Collection:

      • Each group member will provide their own shipping details on the payment link.

    Shipping Cost & Tracking

    Shipping costs ARE NOT included in quotes and must be paid separately, we do not cover shipping costs. Once your order ships, a tracking number will be provided via email so you can monitor the delivery status.

    11. Share the Moment with Us

    We’d love to see our visions come to life through you! While totally optional, feel free to tag us in your photos wearing your custom apparel. It means the world to see how each piece becomes part of your story and we’d love to share it with our community too!

    Tag us: @TMGreeks on all social media platforms.