Policies

RETURN/EXCHANGE POLICY

No refunds or exchanges are allowed for any custom made, sale items, conference sales, patches, or accessories. 

For any ready to ship clothing items (items that do not have any customization), a store credit will be issued for the return of any regularly priced merchandise within 10 days after receipt of the item(s). The shipping fee is non-refundable and will not be included in the issued store credit. Your store credit will be issued for the cost of the merchandise only.

Customers wishing to receive a store credit for purchased merchandise must complete the return process detailed below:

CANCELLED CUSTOM ORDERS

Once an item has entered into design process and the order has been allowed to be cancelled, customer will still be charged for a non refundable fee of $50 to cover the graphic designer's labor. 

USPS AND UPS SHIPPING DELAY

Once a package has been given to USPS or UPS, we have no control over any delays of your package. It is your responsibility to select the correct shipping time to receive your item based on the listed processing date that is shown on the product page. 

We will not process any refunds or exchanges due to any USPS or UPS shipping delays. In order to know when your package will be received by you, you may use the tracking number that is provided to track your package. We do not have any further information on the location of your package outside of what is stated on the tracking.

If your package is lost, We will file a claim on the behalf of you with USPS or UPS. Timeless Masterpiece is not responsible for refunding or exchanging any items based on USPS or UPS losing any items. A refund will only be issued based on the amount awarded through the claim through USPS or UPS. 

RETURN TO SENDER AND NON DELIVERABLE SHIPMENT POLICY

Timeless Masterpiece is not responsible for any lost or returned packages due to the customer placing an incorrect shipping address when placing their order. All orders are provided tracking information to track their packages based on a shipping label that is created to be delivered to the shipping address that is inputted by the customer at checkout. Timeless Masterpiece does not assume any responsibility for undelivered packages due to a shipping address error made on the behalf of a customer. 

If a customer would like for an order to be resent with an updated address, the customer agrees to pay for the new shipping fees incurred to reship the item once the order has been returned to Timeless Masterpiece.

PRIVACY POLICY

This Privacy Policy describes how shopmytm.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our processor Wix.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

Examples of Personal Information collected: [Name, Number, Geolocation

Purpose of collection: to provide customer support.

Source of collection: collected from you.

Disclosure for a business purpose:



Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Ecwid to power our online store. You can read more about how Ecwid uses your Personal Information here: https://www.ecwid.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.



Your rights
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below info@shopmytm.com

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@shopmytm.com or by mail using the details provided below:

Timeless Masterpiece, 26300 Ford Rd, Suite 192, Dearborn Heights, MI 48127, United States

Last updated: 03/15/2021

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.