TURNAROUND TIMES

READY TO SHIP TURNAROUND TIME

Ready-to-ship items will typically ship within 1–3 business days after the order has been processed. Business days are Monday through Thursday, excluding holidays and any business closures. Shipping time begins once the order has shipped and is separate from the 1–3 business day processing timeframe.

PRE-ORDERS — TURNAROUND TIME

Pre-order items are products offered for purchase prior to their scheduled production, fulfillment, or shipment. By completing a purchase, the client acknowledges and agrees that they are purchasing a PRE-ORDER ITEM and not an item that is currently ready to ship.

Estimated Pre-Order Timeframe

At the time of purchase, an estimated pre-order shipment timeframe or estimated ship-by date will be communicated on the product listing or website.

Clients are responsible for reviewing the product listing and all applicable pre-order information before completing their purchase.

By completing the purchase, the client acknowledges that they have reviewed and accepted the communicated estimated timeframe and understand that the item is a pre-order.

Timeless Masterpiece is not responsible for a client's failure to review, understand, or acknowledge the pre-order status or estimated timeframe communicated on the website prior to purchase.

Requests to cancel a pre-order because the client was unaware that the item was a pre-order, did not review the estimated timeframe, misunderstood the communicated ship-by date, or otherwise expected the item to be available sooner will not be honored.

An estimated pre-order date is an estimate and should not be interpreted as a guaranteed delivery date.

Changes or Delays to the Estimated Timeframe

If an unexpected delay occurs that impacts the previously communicated estimated shipment timeframe, Timeless Masterpiece will notify affected clients by email with an updated estimated timeframe.

If the delay is caused by Timeless Masterpiece or materially changes the previously communicated timeframe, clients may request cancellation of an eligible pre-order item within five (5) calendar days from the date the delay notification email is communicated.

The cancellation request must be submitted within this five (5) calendar-day period.

Once the five (5) calendar-day cancellation period has expired, the pre-order will be considered confirmed and will no longer be eligible for cancellation or refund based solely on the delay.

Pre-Order Cancellation Limitations

Timeless Masterpiece will not honor cancellation or refund requests for pre-order items based on:

• The client not reading the product listing or pre-order information before purchasing
• The client not realizing the item was a pre-order
• The client overlooking the estimated ship-by date
• The client misunderstanding the estimated timeframe
• The client changing their mind about the purchase
• The client no longer needing the item by the estimated timeframe
• The client making travel, event, graduation, birthday, or other plans based on an estimated timeframe without confirming the timeframe with Timeless Masterpiece
• The client expecting the item to arrive before the communicated estimated timeframe
• The client deciding after purchase that the estimated timeframe is too long

If Timeless Masterpiece experiences a delay that materially impacts the communicated estimated timeframe, the client will be provided up to five (5) calendar days from the date of the delay notification email to communicate whether they would like to cancel an eligible non-custom pre-order item.

Custom & Personalized Orders Turnaround Time

Custom, personalized, or otherwise specially produced pre-order items are not eligible for cancellation under the five (5) calendar-day cancellation provision unless otherwise expressly approved in writing by Timeless Masterpiece.

Custom pre-order items remain subject to the Custom Order Terms, Cancellation & Refund Policy, including applicable non-refundable design fees, deposits, materials, labor, and production costs.

Client Responsibility

By purchasing a pre-order item, the client acknowledges that they have had the opportunity to review the product listing, pre-order status, estimated shipment timeframe, and applicable terms prior to completing the transaction.

By proceeding with the purchase, the client agrees to the communicated estimated timeframe and understands that an estimated date is not a guaranteed delivery date.

Approval & Payment Deadlines

Each custom order will be provided with a specific deadline by which the order must be approved and/or paid in full in order to maintain the projected production timeline and requested delivery date.

If the required approval, payment, information, or selections are not received by the communicated deadline, the production timeline may be delayed and the originally requested delivery date is no longer guaranteed.

Any delay caused by the client or group—including delayed payments, delayed design approvals, delayed sizing or personalization information, material selections, or requested changes—may result in a corresponding delay to the production and delivery timeline.

By proceeding with the order, the client and/or group acknowledges that meeting the communicated approval and payment deadlines is necessary to maintain the projected production schedule.

Production & Shipping

Once your items have completed production, they will typically ship on the next business day using the shipping method selected and paid for at checkout.

Business days are Monday through Thursday, excluding holidays and any manufacturer or carrier closures.

Shipping time begins once the order has shipped and is separate from the stated production timeframe. Production time does not include shipping unless specifically stated in writing.

Important Delivery Date Notice

The delivery or event date requested by the client is not guaranteed unless all required payments, approvals, information, and selections have been completed by the deadline communicated by Timeless Masterpiece.

By choosing to proceed with a custom order, the client and/or group understands that client-related delays may affect the production schedule and may result in the order being received after the originally requested date.

Production and shipping timeframes are estimates and may also be affected by circumstances outside of Timeless Masterpiece's control, including manufacturer delays, material availability, carrier delays, weather, holidays, or other unforeseen circumstances.

RETURN/EXCHANGE POLICY FOR READY TO SHIP ITEMS

No refunds or exchanges are allowed for any pre-orders, custom made, sale items, conference sales, patches, or accessories. 

For any ready to ship clothing items (items that do not have any customization), a store credit will be issued for the return of any regularly priced merchandise within 10 days after receipt of the item(s). The shipping fee is non-refundable and will not be included in the issued store credit. Your store credit will be issued for the cost of the merchandise only.

Customers wishing to receive a store credit for purchased merchandise must complete the return process detailed below:

Custom Order Terms, Cancellation & Refund Policy

Custom orders require significant time, labor, materials, design preparation, manufacturer coordination, and production resources. Because each order is created specifically for the client or group, cancellation and refund eligibility is determined by the stage of the order and the costs incurred at the time of cancellation.

By choosing to proceed with a custom order, submitting a deposit or payment, approving a design, or authorizing an order to move forward, the client and/or group acknowledges and agrees to the following terms.

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1. Custom Order Phases

Custom orders are processed through multiple phases. Each phase represents a different level of financial and production commitment.

Phase 1 — Initial Design Process

Design Fees Are Non-Refundable Once Design Work Begins

Once the initial design process has started, the design fee is non-refundable.

The design fee covers the time and resources required to develop and prepare a custom concept, including design development, artwork preparation, communication, revisions within the applicable design process, and preparation for the next stage.

If a client or group elects not to proceed after design work has begun, the design fee will not be refunded.

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Phase 2 — Bulk Design Layout & Production Preparation

Deposits Are Non-Refundable Once Bulk Design Layout Begins

Once the bulk design layout process has begun, all deposits paid toward the order become non-refundable.

Bulk design layout may include:

• Applying approved artwork to multiple items

• Preparing individual layouts

• Adding names, numbers, personalization, or other details

• Preparing sizing and item specifications

• Preparing production-ready artwork

• Coordinating specifications with the manufacturer

• Preparing the order for production

Once this phase begins, significant labor and resources have been committed to the order. Deposits therefore cannot be refunded after bulk design layout has started.

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Phase 3 — Manufacturing & Production

Full Payment Is Non-Refundable Once Items Enter Production

Once items have entered production, full payment is non-refundable.

Production may include any stage in which materials, labor, manufacturing capacity, or other resources have been committed to the order, including:

• Fabric sourcing or purchasing

• Custom fabric dyeing

• Cutting

• Embroidery

• Applique

• Sublimation

• Printing

• Sewing

• Garment assembly

• Custom embellishment

• Manufacturer production

• Custom component production

• Packaging or other production preparation

Once production begins, materials and labor may have been purchased, allocated, or completed specifically for the client's order and may not be recoverable, reusable, or resalable.

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2. Cancellation After Production Begins

Once an order has entered production, cancellation is generally not permitted and payment is non-refundable.

However, Timeless Masterpiece may, at its discretion, agree to cancel an order after production has begun.

If Timeless Masterpiece agrees to a cancellation, any refund will be determined based on the actual stage of production and non-recoverable costs incurred at the time of cancellation.

Potential costs deducted from any eligible refund may include:

• Design and layout labor

• Fabric and material costs

• Custom fabric costs

• Manufacturer costs

• Production labor

• Cutting or sewing costs

• Custom embellishment costs

• Custom components that cannot be reused or resold

• Shipping or handling costs already incurred

• Manufacturer cancellation or restocking fees

• Other non-recoverable expenses associated with the order

A cancellation after production begins does not guarantee a refund.

If a refund is approved, Timeless Masterpiece will communicate the applicable refund amount or percentage after the order's production status and incurred costs have been reviewed.

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3. Client-Requested Changes After Approval or Production

Clients and groups are responsible for carefully reviewing and approving all designs, layouts, colors, fabrics, sizing, personalization, and other specifications before an order advances to the next phase.

Once a client or group approves a specification and the order advances, any subsequent requested change may result in additional costs.

If a client selects and approves a fabric or material and later requests a different fabric or material after production preparation or production has begun, additional fees will apply where applicable.

Additional fees may include:

• Previously purchased fabric or materials

• Fabric already cut or prepared

• Replacement materials

• Manufacturer change fees

• Additional manufacturing labor

• Reproduction or rework

• Additional shipping

• Expedited shipping

• Additional design or production labor

Once fabric or materials have been cut, customized, dyed, printed, or otherwise prepared for production, changes may no longer be possible.

If a requested change can be accommodated, the client is responsible for all additional costs associated with implementing the change.

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4. Production Timeline & Approval Deadlines

Custom production timelines are dependent upon timely payment, design approval, required information, and manufacturer production availability.

Each quote will communicate a required date by which the order must be approved and/or paid in order to remain within the projected production timeline.

The communicated approval and payment deadline is an essential part of the production schedule.

If an order is not approved or paid by the communicated deadline:

• The original requested delivery or event date is no longer guaranteed.

• The production start date may be pushed back.

• Manufacturer availability may change.

• Materials may need to be reordered or resourced.

• Additional production or expedited shipping costs may apply.

• The projected completion and delivery date may change.

Any delay caused by the client or group—including delayed approvals, delayed payments, delayed submission of sizing or personalization information, or requested design changes—will affect the production timeline.

Timeless Masterpiece is not responsible for delays resulting from client or group inaction, delayed approvals, delayed payments, requested changes, or failure to provide required information by the communicated deadline.

Original Requested Date

Timeless Masterpiece may provide a projected production or delivery date based on the information available at the time of quoting.

A requested event date or delivery date is not guaranteed unless the order has been fully approved, required payment has been received, and all required information has been submitted by the deadline communicated in the quote or order documentation.

By choosing to proceed after a communicated deadline, the client and/or group acknowledges that the original requested date may no longer be achievable.

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5. Manufacturing Process & Digital Design Limitations

Custom products are manufactured using production-ready digital layouts, specifications, and artwork.

Digital renderings are intended to communicate the overall design concept and production specifications. They should not be interpreted as an exact photographic representation of the finished physical product.

Due to differences in manufacturing techniques, materials, fabric characteristics, thread, dye lots, printing processes, garment construction, and manufacturer capabilities, Timeless Masterpiece cannot guarantee that a finished product will be an exact physical reproduction of a digital design or inspiration image.

This includes, but is not limited to:

• Exact sizing of logos or artwork

• Exact placement

• Exact proportions

• Exact fabric appearance

• Exact fabric texture

• Exact color representation

• Exact thread colors

• Exact embroidery appearance

• Exact applique appearance

• Exact construction

• Exact placement of embellishments

• Exact reproduction of an inspiration image

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6. Inspiration Images & Client Expectations

Inspiration images provided by a client are used as creative references and visual direction unless otherwise expressly stated in writing.

An inspiration image may depict a product created by a different manufacturer, using different materials, construction methods, equipment, fabrics, techniques, or production capabilities.

Timeless Masterpiece does not guarantee that a product will be an exact replica of an inspiration image.

Clients and groups are responsible for understanding that an inspiration image communicates a desired aesthetic or direction and does not necessarily represent the exact product that will be manufactured.

Dissatisfaction with the finished product resulting from an expectation that the item would be an exact reproduction of an inspiration image, digital rendering, or reference item does not qualify the order for a refund.

Refunds will not be issued solely because the finished product differs from an inspiration image or digital rendering where the product has been manufactured according to the approved design, specifications, and available manufacturing processes.

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7. Samples & Pre-Production Samples

Clients or groups may have the option to request or purchase a physical sample prior to proceeding with a bulk order, when available and feasible.

A sample may be recommended when the client wants to evaluate the physical appearance, construction, materials, colors, placement, sizing, or overall execution before committing to a bulk order.

Samples are non-refundable.

A sample fee covers the materials, labor, manufacturing, and resources required to create the sample.

Payment for a sample will not be refunded because the client or group decides that the sample does not fully match their original expectations or inspiration image.

Samples are created for one or more of the following purposes:

• To determine whether a requested concept can be manufactured

• To evaluate available manufacturing techniques

• To review materials and construction

• To establish an appropriate production method

• To identify necessary adjustments before a bulk order

• To determine whether the client or group wishes to proceed with a bulk order

A sample does not constitute a guarantee that the final bulk order will be an exact physical reproduction of the original digital rendering or inspiration image.

If the client or group provides feedback following the sample, the final production item will be manufactured based on the approved feedback and production specifications, subject to the limitations of the selected manufacturing method.

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8. Final Product Approval & Manufacturing Variations

Clients and groups acknowledge that some variation between a digital design, sample, and final production item may occur as a normal part of manufacturing.

Minor variations in color, placement, sizing, stitching, fabric, texture, thread, printing, or construction may occur due to the manufacturing process.

These variations do not automatically constitute a manufacturing defect or grounds for a refund.

If a specific physical result is essential to the client's expectations, Timeless Masterpiece strongly recommends requesting and approving a physical sample prior to proceeding with a bulk order, when a sample option is available.

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9. Dissatisfaction With Final Product

Once an order has been approved and manufactured according to the approved specifications, dissatisfaction based solely on the client's personal preference, changed expectations, or misunderstanding of the manufacturing process does not constitute grounds for a refund.

In particular, refunds will not be granted solely because the final product:

• Does not look exactly like a digital rendering

• Does not look exactly like an inspiration image

• Has minor variations in color or placement

• Has differences in fabric or texture

• Has differences resulting from the selected manufacturing technique

• Differs from the client's personal interpretation of the design

• Does not reproduce a reference product exactly

Clients are encouraged to ask questions and request clarification regarding the manufacturing process before approving an order or proceeding into production.

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10. Material & Manufacturer Limitations

Timeless Masterpiece works with third-party manufacturers and suppliers to fulfill custom orders.

Manufacturer capabilities, available materials, production methods, and sourcing availability may affect the final product.

If a requested material, fabric, color, construction method, or production technique is unavailable or cannot be executed as originally requested, Timeless Masterpiece will communicate available alternatives when possible.

The client or group may be required to approve an alternative before production proceeds.

Once an alternative has been approved and production advances, subsequent changes may result in additional fees or may no longer be possible.

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11. Group Orders

For group orders, the individual or designated group representative responsible for coordinating the order is responsible for communicating these terms to all members of the group.

The group acknowledges that delays caused by individual members—including delayed payments, sizing information, personalization information, or approvals—may affect the production timeline for the overall order.

Timeless Masterpiece is not responsible for delays caused by individual group members or the group's internal coordination.

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12. Acknowledgment & Agreement

By submitting a payment, approving a design, approving a fabric or material, approving a sample, or otherwise authorizing Timeless Masterpiece to proceed with a custom order, the client and/or group confirms that they have reviewed and understand these Custom Order Terms, Cancellation & Refund Policy.

By choosing to proceed forward, the client and/or group acknowledges and agrees that:

1. Design fees become non-refundable once the initial design process begins.

2. Deposits become non-refundable once bulk design layout begins.

3. Full payment becomes non-refundable once items enter production.

4. Production and delivery timelines depend on timely approvals, payments, and required information.

5. Missing an approval or payment deadline may result in the original requested date no longer being guaranteed.

6. Digital designs and inspiration images are not guaranteed to be exact representations of the final physical product.

7. Physical samples, when offered, are non-refundable.

8. Client-requested changes after material selection, approval, or production may result in additional fees.

9. Cancellation after production begins does not guarantee a refund.

10. Any approved refund will be based on the phase of production and non-recoverable costs incurred.

11. Dissatisfaction resulting from a misunderstanding of the manufacturing process, digital renderings, or inspiration images does not independently qualify the order for a refund.

By proceeding with the order, the client and/or group accepts these terms and understands that custom products are manufactured according to the approved specifications and the capabilities and limitations of the selected production method.

USPS, UPS, FEDEX SHIPPING DELAY

Once a package has been given to USPS, UPS, FEDEX we have no control over any delays of your package. It is your responsibility to select the correct shipping time to receive your item based on the listed processing date that is shown on the product page. 

We will not process any refunds or exchanges due to any USPS or UPS shipping delays. In order to know when your package will be received by you, you may use the tracking number that is provided to track your package. We do not have any further information on the location of your package outside of what is stated on the tracking.

If your package is lost, We will file a claim on the behalf of you with USPS or UPS. Timeless Masterpiece is not responsible for refunding or exchanging any items based on USPS or UPS losing any items. A refund will only be issued based on the amount awarded through the claim through USPS or UPS. 

RETURN TO SENDER AND NON DELIVERABLE SHIPMENT POLICY

Timeless Masterpiece is not responsible for any lost or returned packages due to the customer placing an incorrect shipping address when placing their order. All orders are provided tracking information to track their packages based on a shipping label that is created to be delivered to the shipping address that is inputted by the customer at checkout. Timeless Masterpiece does not assume any responsibility for undelivered packages due to a shipping address error made on the behalf of a customer. 

If a customer would like for an order to be resent with an updated address, the customer agrees to pay for the new shipping fees incurred to reship the item once the order has been returned to Timeless Masterpiece.

PRIVACY POLICY

This Privacy Policy describes how shopmytm.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our processor Wix.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

Examples of Personal Information collected: [Name, Number, Geolocation

Purpose of collection: to provide customer support.

Source of collection: collected from you.

Disclosure for a business purpose:

Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.



Your rights
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below info@shopmytm.com

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@shopmytm.com or by mail using the details provided below:

Timeless Masterpiece, 26300 Ford Rd, Suite 192, Dearborn Heights, MI 48127, United States

Last updated: 03/15/2021

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.